What is the return time limit?

Within 7 days of receipt; manufacturer defects are replaced free of charge per regulations.

Which products are not eligible for return?

Products already installed, scratched, or covered in oil/grease; opened fluids; interior/exterior trim already glued/drilled; electronics damaged by incorrect wiring.

What documentation is needed for a return?

Invoice/warranty label (if any), full accessories, unboxing photos/video and product condition.

How long does processing take?

Typically 24–48 business hours once the item reaches our processing center; cases requiring in-depth inspection will be notified in advance.

How are return fees calculated?

Manufacturer defect/Phong Thinh's error: free. Customer change of mind/wrong part chosen: round-trip shipping and price difference (if any) paid by the customer.

Return Regulations

Detailed Conditions by Product Group

Product Group	Return Accepted	Not Accepted	Notes
Mechanical parts (brakes, shock absorbers, rubber…)	Return/exchange within 7 days if not installed, with labels and box intact.	Already installed on vehicle, scratched, or covered in oil/grease.	Manufacturer defect: free replacement.
Electrical/electronics (sensors, ECM, fuel pump…)	Replacement when a technical defect is confirmed by inspection.	Damaged/deformed due to incorrect test wiring causing burnout.	Unboxing video & installation report required (if any).
Filters, oil, fluids, chemicals	Returnable if seal is intact and unopened.	Already opened/used/seal broken.	Complies with liquid shipping regulations.
Interior/exterior trim, decorative parts	Replacement if not the correct model/color ordered.	Already glued/drilled before requesting a return.	Photo of installation position required before gluing.

Required Documentation

Invoice/bill, warranty label (if any), included accessories.
Unboxing video/photos, labels/tags, product condition.

Processing Time

24–48 business hours from when the item is received at our processing center. Orders requiring in-depth inspection may take longer and will be notified in advance.

Contact for Return Support

Hotline: 0933.810.886 — Email: [email protected]

Return Address: 250 Kim Giang, Phường Đại Kim, Quận Hoàng Mai, Thành phố Hà Nội