Flexible Return Support

1. Time Limit

• Replacement within 7 days of receipt for manufacturer defects.
• Refund returns within 7 days (unused, with labels/tags, box & accessories intact).

2. Product Condition

• Must be intact, with all accessories, warranty labels & invoice (if any).
• No scratches, dents, or signs of being installed/tested on a vehicle (except for technical defects).
• Custom-order items (deposits, rare part numbers) follow separate rules – notified before order confirmation.

3. Additional Fees

• Due to manufacturer defect/Phong Thinh's error: free return/exchange.
• Due to customer change of mind/wrong part chosen: customer pays round-trip shipping and/or price difference (if any).

4. Process

1. Contact hotline/email, provide the order code and photos/video of the product condition.
2. Repackage fully, clearly noting "Return/Exchange – Order #…".
3. Send to our processing center or arrange a pickup with our shipping staff.
4. Inspection & response within 24–48 business hours; exchange/refund processed as agreed.

5. Refund Methods

• Bank transfer (preferred).
• Refund via payment gateway (if paid online).
• No cash refunds for orders shipped to other provinces.

Certain consumable/specialized electronic product groups may have a separate inspection process. Our staff will provide details upon receipt.