Shipping Policy

Nationwide DeliveryCOD & Bank Transfer

1. Coverage & Carriers

Delivery to all 63 provinces via partners: GHN, GHTK, Viettel Post… (depending on region and shipment volume).

2. Delivery Time (Estimated)

Region Time Notes
HCMC inner/outer districts 1–2 business days Orders placed after 15:00 are processed the next day
The South 2–3 days Remote districts may take +1 day
Central region 2–4 days Subject to weather conditions
The North 3–5 days Bulky items may take longer

3. Shipping Fees

  • Calculated based on converted weight/volume and delivery address, per the carrier's fee schedule.
  • High-value/large-volume orders will be quoted separately before confirmation.

4. Packaging & Inspection

  • Standard impact-resistant packaging; handover photos taken when needed.
  • Visual inspection supported for fragile items. No test-fitting products at the post office.
  • If a package is dented, torn, etc., please note it with the courier and contact our hotline immediately.

5. Payment

  • COD: Cash collected on delivery (subject to local/partner policy).
  • Bank transfer: Confirmed before shipment.

During peak seasons or force majeure events (weather, epidemics, etc.), delivery times may change. We will proactively notify our customers.

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